Frequently Asked Questions
How and when are my graduation products delivered?
Graduation paper and accessory orders will be distributed at your school on a designated day, usually during April. Payment in full for your order is required at that time if you have not completed payment prior to that date. A text message with balance due information will be sent prior to the on campus delivery date. The cap and gown unit is delivered at your graduation practice and the mini diploma (if you ordered one) is typically delivered with your real diploma. Graduation orders are not mailed to your home address.
How do I make payments or pay the balance on my order?
You may make payments throughout the school year by logging into your account and making a payment, by mailing in personal checks or money orders and utilizing the coupons on the payment plan form included in your original packet of information.
Does the Cap and Gown Unit include a tassel?
The Cap and Gown Unit includes a tassel and any other regalia needed for Commencement. Each individual school decides their style, color and any regalia.
Does the graduation announcement include envelopes?
Each graduation announcement includes both an inner and outer envelope. The personalized name card is not included with the graduation announcement. Name cards are sold separately and are used to personalize the announcement for each student.
How do I measure for my Cap & Gown?
Give us your weight in pounds and your height in feet and inches. When measuring your height, please measure from the top of your head to the floor, including any heeled shoe you may be be wearing.
When and how do I turn in my graduation product order?
Our sales staff will be scheduled to come to your school to take your order and answer questions (order dates vary by school). If you are unable to turn in your order at school on those designated dates you may place your order online or by mail.
IMPORTANT: Should our in-school order dates be canceled due to COVID19 restrictions, please place your orders online at: www.nationalgraduationproducts.com Be sure to order prior to your schools deadline to avoid item restrictions.
Why do I have to order my graduation products so early?
In an attempt to keep costs down, our company sends in a large group order for each school. The prices that are in the initial graduation packet that each student receives are the discounted group prices. If you do not meet the deadline, your order will be an individual order and will be subject to higher prices and product restrictions.
How do I find my ring size?
Our representatives will bring a ring sizer with them when they visit your campus to take orders. Disposable ring sizers are left on campus in the bookstore.
How is my ring delivered to me?
Once your balance is paid in full, rings are shipped via Insured US Postal Mail.
How long does it take to get my ring after it has been ordered?
Average delivery time is approximately eight to ten weeks. Ring are delivered after your balance is paid in full.
What options are included in the list price of my class ring?
The retail list price of your class ring includes all the options that are shown in the picture. This includes: Stone, Custom Activity/Mascot Side Designs, Engraving, and Personalized Side and School Bezel Names.
How do I get a refund if I am a non-graduate?
Requests for refunds must be received in writing before May 20, 2025. Exceptions: No refunds on personalized, pre-delivered and dated items.
